FAQ's

We provide the service of smaller minimums orders of 50 pieces per design to apparel companies and brands all over the world. So they can start their company with unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands wanting to order more, but first, they need to check the market for their designs.

We prefer to satisfy the Client by both the Apparel quality and the order process's timeliness. Still, this part requires your cooperation, which is why it is good if the customer promptly replies to everything we ask for. The duration of the order receives also depends on the quantity and process complexity of the order.

Neohope Clothing offers quantity discounts and promotional discounts that are seasonally introduced for our regular customers. By quantity discount, we mean the more overall garments you order of the same design, the less each garment will cost.
If you are trying to order only 30 or 50 shirts, try increasing your quantity of shirts to 100, 200, or even 500. And see the difference in price per piece.

Yes, you can order a sample before ordering. Pre-production samples are produced the same way as all the garments will eventually be produced in large-scale Production. We can accommodate your request during Production if you would like a sample before putting in the actual production order.
Still, we will have to charge for the sample shipment and ask you to make a reasonable deposit to ensure that you are serious about ordering the same garment. We provide both prototyping and sample production services.

If you fail to reply or approve any sample emailed/sent to you within a month, your order will automatically be put on hold and restart when we receive your approval.

Our website showcases only a portion of our extensive selection of customizable apparel products. With over 30 years of experience in garment manufacturing, we have partnered with a variety of apparel suppliers, granting us access to a wide range of products and materials.
If you don't find what you're looking for, please let us know, and we will fulfill your order to your exact specifications. We take pride in delivering high-quality, customizable products tailored to our clients' needs.

No, you cannot bring your raw material or garments. Because we work on creating Apparel from scratch, we offer you 100% quality assurance on all the products we manufacture. So that, when you order your custom-made clothes, we can assure you of high-end quality products.

You will always receive proof of your order from us before it is put into Production. We do not print, embroider, sublimate, or create anything without your express or written approval, and we will try to show as many pictures as you want until you are satisfied and give us the go-ahead with the Production.
If you do not need any changes to your proof, reply to the email and let us know that you approve your proof for Production. We do not move forward with the production order until we have received written approval of proof from our Client.

With the latest communication application, you are always connected to your Relationship manager here at Neohope Clothing. A dedicated Relationship Manager is assigned to you, who is responsible for working with you from design to delivery of your garments.

We have a fast order turnaround system. A quick restock is possible if a product sells much faster than expected. The 17 working days timeframe is a standard rough estimate given to all clients because orders do not take long to complete. The order turnaround depends on the details of a given project, like the quantity of order, the production process, services rendered, and the complexity of the order.
But restocking within 2 months will enable us to give you a low time frame overall, and since we don't have to go through the approvals again, the timeframe is shortened automatically.

The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, thoroughly review the order summary as no changes can be made once it is forwarded to the production department.

We are always more than happy to update you on the status of your order. We believe that our customers should be aware of how their garment is being made, so we also give our customers a live broadcast of Production on request. We will also inform you about any delays in the production process if there are some issues.
Because all the garments are cut and sewed products with diversified options, there is a possibility of delay in arranging fabric that is notably not running.

Yes, we do provide the service of a rush order. Just indicate that your production order should be rushed when you are ordering. Because if you have submitted an order and then asked for it to be rushed, there is a chance our schedule of Production will not allow us to fulfil your order as requested at the rushed time. There is a rush fee which is calculated by the day.

You can add garments within three days of placing your order. It all depends on the order type and how much time has passed. Once the adjustment period has passed, which is three days, we cannot make quantity adjustments to your order.

You can cancel an order within 3 days once the payment is made. If the garments you ordered have passed the 3 days period and have been sent for Production, a cancellation charge of 40% of the order value will apply.

Payment is due once a customer places an order. The payment percentage depends on the ordering quantity and type of product.

We accept payments from Credit cards, Debit cards, and Bank transfers.

The shipment cost would depend mostly on your ordering quantity and the product type. The prices we quote include shipment; hence, when you send us the designs for a quote, we will be able to give you an actual cost inclusive of everything.
DHL, FedEx, and Sky net Couriers are our primary shipping and delivery carriers. DHL and FedEx Priority mail may take up to four to five days to arrive, and DHL Parcel Post can take two weeks to arrive within USA or Canada and up to two to three weeks to HI and AK. We might also use different courier services which seem best for the delivery location.

Contact us immediately if there is an error or issue with your order. Your 100% satisfaction is of the utmost importance to us. Neohope Clothing is a professional Apparel Manufacturing company. We have several standards, policies, and procedures to ensure our high quality.
But we are human, and mistakes sometimes happen. If there is a misprint, error, or issue with your order, we will work to correct mistakes, mishaps, or errors. Your satisfaction is essential to us.

Please get in touch with us directly through email or on our toll-free number. You can also contact your relationship manager.

No, you do not have to pay certain charges on re-ordering from Neohope Clothing. For instance, if you have paid to have your logo digitized into AI format, if you paid screen set-up fees or if you paid to have your artwork vectored. These fees will not be charged again when you re-order with Neohope Clothing.

You can call us at +86 13678950199, or you could leave an email at service@neohopeclothing.com, and our Customer Service Representative will contact you to provide further details.

Not we do not share your personal information with anyone else. Your personal information will never be sold, given, or transmitted to a third party. We are fully committed to protecting your privacy. However, we are legally bound to reveal information, including our Client's personal information, if the law enforces it.

Yes, we currently provide dropshipping services specifically for T-shirts, hoodies and sweatshirts. For more details, please feel free to contact us.

Yes, we are proud to introduce our 100% quality guarantee policy for all our products. We offer 100% quality assurance; not a single piece will be defective. If you order 100 pieces, you will get 100 pieces that are accurate as per your description. Our 100% quality guarantee policy includes:

1. No whole in any fabric/garment.
2. No loose threads.
3. No stitching errors.
4. 100% preshrunk.
5. No stains.
6. No printing mistakes.
7. According to provided sizes with 1-inch tolerance.
8. Quality packing.

Also, Check our garment care policy too for a better understanding.

Yes, we offer various methods to promote our customers' business, which results in more sales for the customer and allows us to make more Production for them in return. Because we believe in the mutual growth of the Client and the company. We refer our clients to the customer by doing promotional activities for the Client, with their Clothing Brand Name and other contact details publically available for them.

Yes, we have a non-disclosure policy. Normally, we have our previous work as our portfolio on the website. But, we can remove it from the website on special notices if the other party doesn't want us to disclose their designs.

We provide our customers with strict quality-controlled goods without exemption according to Neohope Clothing quality standards. Once the customized goods have been shipped, we do not accept refunds or returns. So you can ask for pictures, video conference or visit our website to check the order quality.
You can make any changes on the garments as long as the order is with us, but once it is shipped, we can still make the changes, but you will have to pay for the shipment and re-shipment of the garments.